poloniex account frozen 해결했어요!

in #poloniex7 years ago

폴로닉스 이용하시는 분들 중 계정이 잠겨버리는 문제가 발생하면 해결하는 방법입니다

저는 약 2달이 걸렸네요.. 첫번째 요청을 보냈지만 아무 연락도 없어서 기다리다 기다리다.. 트위터로 요청하고 고개센터에 게시물을 3회정도 올렸습니다 .

우선 계정을 풀기위해서는..

https://poloniex.freshdesk.com/support/home

위 링크로 접속을 합니다 ..

위 링크는 폴로닉스와 별개로 아이디 생성을 해야합니다 .

보통 우리나라는 사이트 내부에 고객센터가있지만.. 해외사이트는 아닌 것 같네요

20170824_100127.jpg

아이디를 만들고 우측에 new support ticket을 누르신 후..

요청사항을 적으시면됩니다 .

아 그리고 티켓을 끊기전에.. 폴로닉스에서 otp인증을 해야하는데요 .

폴러닉스 접속하시면 우측에 two-factor~~~ 이부분을 눌러서 otp설정하시면됩니다 .

(아래 이미지 참고)
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혹시 저보다 영어를 더 못하시는 분들을 위해 제가 보낸 내용을 참고하시면 도움이 될 것같네요

첫번째 보낸내용..

THIS IS URGENT!!! PLZ RESPONSE ASAP!!!!!

I have sumitted 2FA authentication about 2 months ago and been waiting for being completed until now.
MOREOVER, I have recently frozen my account by mistake about a month ago. I'm supposed to submit the 2FA authentication to enable the acount, right? THE THING IS that I've already done it 2 months ago and been still waiting!!! WHAT AM I SUPPOSED TO DO MORE?

CAN YOU PLZ REPLY TO THIS ASAP???

기다리다 지쳐서 또 보낸내용

THIS IS URGENT!!! PLZ RESPONSE ASAP!!!!! I have sumitted 2FA authentication about 2 months ago and been waiting for being completed until now. MOREOVER, I have recently frozen my account by mistake about a month ago. I'm supposed to submit the 2FA authentication to enable the acount, right? THE THING IS that I've already done it 2 months ago and been still waiting!!! WHAT AM I SUPPOSED TO DO MORE? CAN YOU PLZ REPLY TO THIS ASAP??? ****CAN YOU ALSO CHECK MY ANOTHER TICKET (#280909 1 deposit is missing!) AND RESPONSE TO THAT ASAP? IT'S BEEN SUBMITTED ABOUT 20 DAYS AGO!!!

폴로닉스에서 답변내용

You froze your account via email confirmation, please enable 2FA security on your Poloniex account and print the 16 digit backup code.

Do the same on your email provider, enable 2FA security on it.

Please check further instructions on the confirmation email we sent you.

Sincerely,
Poloniex Support Team

이메일로 6자리 코드가 날라오는데 이 코드를 적으면 풀어줍니다. .

코드 입력하고 날라온 내용

Thank you for providing this code.

We will escalate this ticket and another agent will assist you further with unfreezing the account.

In the mean time please do not create additional support tickets for this issue, we will use only this support ticket to communicate with you.

Apologies for the inconvenience and thank you for your patience.

Sincerely,
Poloniex Support Team

해외사이트는 정말 저랑 맞지 않는것같네요

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Well I hope it won't affect you, at least not too much.

[-]samuraiz 37 · 5 seconds ago
https://steemit.com/@samuraiz folow me and up vote iam now following you

OH!
나도 곤란 해하고 있습니다.
Upvote!

Thanks for follow me

Every sympathy for you. Hope this didn't affect your crypto investments too much.

아직 거래소는 국내밖에 이용안하고 있는데
폴로 이곳은 이런저런 짜잘한 문제가 많나보네요 ^^

정말 한번 문제생기면 기본 몇달이네요 ㅠ

that does not sound good
i wanted to use Poloniex but got many bad reviews
however,hope you you geat back your account soon

hello, nice and voted